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YOUR PRIVACY IS IMPORTANT TO US
At You Hold the Light, LLC, we strive to honor the privacy and security of our customers in relation to all services. Website and payments are powered by GoDaddy and GoDaddy Payments.
PERSONAL INFORMATION WE COLLECT
When you complete a transaction, submit a request, or set up an account, you may be asked to provide certain information, including, but not limited to, your name, address, phone number, e-mail address, and credit card information. GoDaddy may also collect your information from third-party sites, including when you log in through a third-party site such as Facebook.
You Hold the Light, LLC, will keep your Personal Information while we are providing our products to you. Thereafter, we will keep your Personal Information for one of the following reasons: (a) to respond to any questions, complaints or claims made by you or on your behalf; (b) to show that we treated you fairly or in accordance with the law; (c) for the proper administration of our business; and/or (d) as required by law.
We will not retain your Personal Information for longer than necessary for the purposes for which it was collected as set out in this Privacy Statement. In determining data retention periods, we take into consideration our reasonable business requirements, and your expectations and requirements.
We retain Personal Information generally as follows:
We also may retain your Personal Information in our records in accordance with GoDaddy record retention policies.
HOW WE DISCLOSE YOUR PERSONAL INFORMATION
GoDaddy Payments handles the payments for You Hold the Light, LLC. Your Personal Information may be disclosed to others as described below:
SENSITIVE PERSONAL INFORMATION
Unless specifically requested by us or required by law, we ask that you not send us, and you not disclose, on or through the Sites or otherwise to us, Sensitive Personal Information, which may include, depending on the jurisdiction and without limitation, your religion, ethnicity, political opinions, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions.
Legal grounds for processing Sensitive Personal Information may include consent, legal obligation, and/or support legal defense claims.
PERSONAL INFORMATION SUBMITTED BY CHILDREN
Some of the content on our Site may be directed toward children under age 13. However, we do not knowingly collect or solicit personal information from children under age 13 without parental consent, unless permitted by law. If we become aware that we have collected personal information from a child under age 13 without parental consent or unless otherwise permitted by law, we will delete it in accordance with applicable law. If you believe that a child may have provided us with Personal Information without parental consent or as otherwise not permitted by law, please contact us.
COOKIES, WEB BEACONS, AND OTHER TRACKING DEVICES
Our website uses Cookies and other similar technologies in accordance with applicable Privacy Laws. Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies help with a variety of website functions including allowing users to “log in” to websites (making your navigation of websites more efficient), remembering your preferences (such as language), and generally improving your experience. Cookies can also help ensure that the advertisements and content you see online are more relevant to you and your interests. We may also include web beacons in marketing e-mail messages or our newsletters in order to determine whether messages have been opened and links contained within clicked on. Similar technologies to accomplish similar goals may include, pixels, web beacons, JavaScript and any other means of storing or accessing information on the device.
In addition, third-party social media buttons may log certain information such as your IP address, browser type and language, access time, site viewing activity and referring website addresses. Further, if you are logged in to those social media sites, they may also link such collected information with your profile information on that site.
SECURITY
There is no perfect security. At You Hold the Light, LLC, we rely on GoDaddy to implement appropriate and commercially reasonable organizational, technical, and administrative safeguards to protect Personal Information. You are responsible for maintaining the secrecy of any credentials that can be used to access any account with You Hold the Light, LLC. If you should suspect any unauthorized activity, please report this to us immediately.
THIRD-PARTY SITES
We are not responsible for the practices employed by any websites or services linked to or from the Site, including the information or content contained within them.
EMAIL MARKETING COMMUNICATIONS
If, where required by applicable law, you have provided consent, or otherwise if you have not directed us not to send you marketing messages, we may send you marketing messages via email and/or mail to keep you updated on our products and services.
You can stop receiving marketing messages from us at any time by contacting vani@youholdthelight.com.
We will process opt-out/unsubscribe requests as quickly as possible, and in most cases, within 10 days. We ask for your understanding that during this period you may still get messages from us while your request is being processed. Please note that the discontinuation of marketing messages will not stop any service communications such as order updates.
Chatbots and Artificial Intelligence
We may use chatbots with Artificial Intelligence (AI) to facilitate communication with you and address your inquires. When you interact with our AI and chatbots, we may collect data such as your name, email address, and phone number. We use this data to provide personalized recommendations, address your inquires, provide you service, and improve our products.
CHANGES
We reserve the right, at our sole discretion, to change, modify, add, or remove portions from this Privacy Statement at any time. We shall notify any such changes in accordance with applicable Privacy Laws.
Any material changes to this Privacy Statement will be posted on this webpage. Unless otherwise indicated, any changes to this Privacy Statement will apply immediately upon posting to the Site. It is your responsibility to review our Privacy Statement each time you provide Personal Information to us as the Privacy Statement may have changed since the last time you used our Sites or services.
CONTACT US
If you have questions about this Privacy Statement, please contact us at vani@youholdthelight.com.
For more information on GoDaddy’s processing of personal information, please see https://www.godaddy.com/legal/agreements/privacy-policy.
Copyright © 2024 You Hold the Light - All Rights Reserved.
Georgetown, MA 01833
Contact us at: sales@youholdthelight.com
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